To say that “women are talkative”, that “Africans have rhythm in their skin” or that “the French are rude”, is not just a stereotype, that is to say a ready-made opinion on an individual or a group, it is also a form of essentialization. This term has appeared in recent years with the debates about identities and it is […] … learn more→

Providing excellent service to customers and addressing their problems and queries timely is essential for businesses’ success. Human agents who are specially trained to aid customers and find solutions to their problems have always been the standard in customer service. Nowadays, many companies are implementing advanced AI customer service systems to serve their customers better. […] … learn more→

Before social media, students rarely knew their teachers beyond their professional position in the classroom. Perhaps we might bump into them in the neighbourhood, at a supermarket, or in a restaurant. But as students, we knew little about teachers “off duty”. Today, much has changed. During COVID, many teachers joined the social media platform TikTok as a […] … learn more→

Up to 700 Indian international students were recently found to have allegedly arrived in Canada with fraudulent admission letters from post-secondary institutions. Immigration, Refugees and Citizenship Canada only discovered the letters were fraudulent years after some of the students graduated and had applied for work permits or permanent residence. The students have been accused of misrepresenting their […] … learn more→

Like many academics, I have too many things on. By ‘things’ I mean projects of all shapes and sizes, from ‘write a book on neurodiversity and the PhD’, to ‘Fix up the Bootcamp page on the ANU website’. Exhibit A: I’m going on Sabbatical in the UK from May to August. To minimise disruption to the team, […] … learn more→

The way a person speaks is an intrinsic part of their identity. It’s tribal, marking a speaker as being from one social group or another. Accents are a sign of belonging as much as something that separates communities. Yet we can probably all think of examples of people who seem to have “lost” their regional or […] … learn more→

Our personal data circulates on the Internet: name, addresses, bank or social security details, real-time location… and related cases are making a permanent place in public debate, from the Facebook-Cambridge Analytica scandal to data theft to the Red Cross , to the recent blockages of hospitals by ransomware (or ransomware ) and the banning of the TikTok application for civil servants in several countries . […] … learn more→

It is common to read that young people are no longer concerned with the news, that they are abandoning traditional media to focus on content disseminated by digital social networks . In these declarations, often in the form of lamentation, several approaches are confused. Not reading the paper press and not listening to the radio does not mean neglecting […] … learn more→

I’m going down to play” is a phrase that many of us have uttered countless times throughout our childhood. Today, fewer and fewer children repeat it during fewer and fewer years of their lives: according to some studies, children play less than before –an hour and a half a day– and stop playing with toys earlier . In the […] … learn more→

Your child comes home from school and tells you three classmates are teasing her constantly. One even put chewed gum in her hair as she was listening to the teacher. The other two smiled, laughed and whooped. Hearing this, you understand your child is being bullied and their physical and mental wellbeing are under attack. […] … learn more→